Key responsibilities include but are not limited to:
1. Answer client queries across all the channels and deliver a great first touchpoint with the brand
2. Manage specific requests from the clients w.r.t. their order to provide a top-notch service
3. Manage bulk order requests from high net worth clients
4. Assist with general execution and other related work when required
5. Collect reviews from clients and understand any qualms that the clients may have and work on a solution to fix it
AMYRA is a brand born out of a deep admiration for Indian textiles and a passion for transforming them into stylish and practical fashion accessories. Our focus lies in designing and manufacturing a range of potlis, clutches, wallets, and handbags primarily using fabrics. Despite facing two nationwide lockdowns within our first approximately 4.5 years of operation, we have achieved remarkable growth, expanding approximately 30 times and achieving a seven-figure $GMV (Gross Merchandise Value) with an impressive NPS (Net Promoter Score) of 98/100 based on around 4.5K reviews.
The brand is managed by Jatin and Priyanka, both playing integral roles in its success. Jatin, an alumnus of IIT Madras, brings five years of experience in banking and management consulting to the table, overseeing the overall business operations. Priyanka, on the other hand, is the creative mind behind AMYRA. She leads product design and manufacturing.
