Customer Experience Fresher Job

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Customer Experience

Virya Logistics Technologies Private Limited

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 4,50,000 ₹ 3,00,000 - 4,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
9 Oct' 21
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Verify KYC credentials by evaluating the documents & information submitted by the customers
2. Work on customer onboarding - speak with new customers signing up on our platform to ensure evaluation is done on our set parameters and approve/reject them
3. Address customer queries on the platform & guide them on various aspects - how to place bookings, dashboard, tracking, etc.
4. Work on quality control - evaluate information & documents provided against individual bookings to ensure all requirements are in order before passing on to the BPO team for execution
5. Track milestones against each booking to ensure everything is progressing as per plan and ensure all aspects are addressed before the deadlines
6. Update the information on the ERP

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Other requirements

Should possess good communication skills

Can maintain a calm and dignified approach with customers irrespective of the situation

Can pay attention to the details and ensure all information they update/enter is 100% accurate

Salary
Duration: 6 months
Salary during probation: ₹20,000 /month
After probation:

Annual CTC: ₹ 3,00,000 - 4,50,000 /year

Perks

Informal dress code

Number of openings

6

About Virya Logistics Technologies Private Limited

We are Virya Logistics Technologies Private Limited. We are into logistics & supply chain solutions.
Activity on Internshala
Hiring since August 2021
7 opportunities posted
3 candidates hired
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