1. Receive customer feedback, issues, and complaints over phone, email or chat from B2B and B2C customers
2. Work with the internal product team to resolve customers' problems
3. Provide product training to B2B customers (on-line as well as off-line)
4. Create and maintain product applications documents for B2B customers
This would be a unique opportunity to be a part of high-tech consumer electronics product company from India. We are looking for a highly motivated and self-driven individual who can help us make our customer experience an industry benchmark.
Probation details (if any): There would be a probation period of three months and confirmation would be given based on the performance during this period. During the probation, salary will be 50% of the final salary.
Skill(s) required
Analog And Digital CircuitsComputer NetworkingEnglish Proficiency (Spoken)English Proficiency (Written)Internet of Things (IoT)MS-Office
eGlu is a platform that enables smart living and provides benefits of security, convenience, and energy savings to homeowners. This includes hardware devices that have a wireless internet connection and can be monitored & controlled by a mobile application from anywhere. The eGlu hub connects to your home Wi-Fi router and becomes a communication gateway between your phone & all the connected devices at home. The hardware devices include smart plugs, motion sensors, door sensors, and panic alarms, which are part of our DIY solution. They are extremely simple to set up and are truly wireless. They either plug directly into an AC power socket or run on batteries.
The eGlu platform is not just limited to plug-n-play devices. In-wall switch modules can be installed behind the switch plates to automate existing lights & fans at home. The platform also lets you integrate IP cameras, allowing you to monitor your home from anywhere. We are an 8-year old company with loads of excitement.
