Key responsibilities:

1. Manage large amounts of incoming phone calls, identify and assess customers' needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods
4. Meet customer service team call handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies

15