You will solve/manage customer issues/queries and offer excellent customer service and after-sales support. A customer service executive or CSE will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customers/students might face with accuracy and efficiency.
Key responsibilities:
1. Build sustainable relationships and trust with customer accounts through open and interactive communication via both calls as well as emails and provide accurate, valid, and complete information by using the right methods/tools
2. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure quick resolution
3. Keep records of customer interactions, process customer accounts, file documents, and refer unresolved customer grievances or special requests to designated departments for further clarification
B. Tech, BBA, or MBA students will be preferred
Ability to multi-task, prioritize, and manage time effectively
Excellent written and oral communication skills
Excellent interpersonal and problem-solving skills
Basic knowledge of Google sheets and CRM is preferable
Candidates who can work from the office will be most preferred (bio-bubble office space)
Must be freshers of the 2020 batch or 1 year of relevant experience from the batch of 2019 or undergraduates of 2021 batch for internship roles
Candidates who have relevant experience/internships in the same field will be more suitable for this role
Annual CTC: ₹ 3,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 15%
3. Other incentives: 5%
Verzeo is an AI-based ed-tech startup revolutionizing the way students learn, which is fun-filled and practical learning based on the industry requirements. The way we do this is by using our flagship programs. At Verzeo, we assist students with holistic learning and emphasize applying what they have learned through our capstone projects to prepare them for employment opportunities that await them. We serve them as their invisible mentor, working with them on their strengths and weaknesses. While our primary focus is on AI development for institutions, we also provide training courses, conduct hackathons, and participate in startup events, internships & placement opportunities. Rooted in the wide expanse of cyberspace, anyone can access Verzeo from anywhere.
