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Customer Service Executive Fresher Job

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Customer Service Executive

Refier

Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 3,10,000 ₹ 3,00,000 - 3,10,000 /year

Experience

0-2 years

0-2 years experience

Apply By

2 Feb' 22

Posted 3 weeks ago

Fresher Job

48 applicants

About the job

Key responsibilities:

1. Manage large amounts of incoming phone calls, identify and assess customers needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods
4. Meet customer service team call handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies

Skill(s) required

American English British English English Proficiency (Spoken) Salesforce

Earn certifications in these skills

Learn Business Communication

Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

Other requirements

6 months to 1 year of past experience in customer success roles in international BPOs

Fluent in English

Strong phone handling skills

Ability to multitask

Prioritize and manage time effectively

Academics: Must be a graduate (minimum)

Must be 20 to 25 years old

Salary

Annual CTC: ₹ 3,00,000 - 3,10,000 /year

Perks

Informal dress code 5 days a week

Number of openings

About Refier

Website

Refier is an e-training and e-placement platform focused on transforming non-tech training and job placement. Refier, through its cohort-based training methodology, equips job-seekers with horizontal and vertical non-tech skills for suitable job placements on the platform.

Activity on Internshala

Hiring since April 2017

317 opportunities posted

16 candidates hired