Customer Service Executive Job in Mumbai at Refier
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Customer Service Executive



Start date
Starts Immediately
3 - 3.2 LPA
Apply By
7 Feb' 22
Posted 3 weeks ago
Fresher Job
About Refier
Refier is an e-training and e-placement platform focused on transforming non-tech training and job placement. Refier, through its cohort-based training methodology, equips job-seekers with horizontal and vertical non-tech skills for suitable job placements on the platform.
Activity on Internshala
Hiring since April 2017
317 opportunities posted
16 candidates hired
About the job
Key responsibilities:

1. Manage large amounts of incoming phone calls, identify and assess customers' needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods
4. Meet customer service team call handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills
Who can apply

1. Those who are from Mumbai and have international BPO experience

2. 6 months to 1 year of past experience in customer success roles in international BPOs

3. Fluent in English

4. Strong communication skills

5. Academics: Must be a graduate (minimum)

6. Must be 20 to 25 years old


Annual CTC: 3 - 3.2 LPA (All fixed)

5 days a week
Number of openings

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