Customer Service Executive Fresher Job

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Customer Service Executive

YDigital

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 4,00,000 ₹ 4,00,000 /year
Experience
0-2 years
0-2 years experience
Apply By
14 Oct' 20
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Generate sales leads
2. Work on documenting customer interactions accurately
3. Resolve questions and service issues for customers via phone, email, and text
4. Resolve all inbound and outbound support requests per established guidelines
5. Assist with placement of orders, refunds, or exchanges

Skill(s) required

Client Relationship English Proficiency (Spoken) MS-Excel MS-Office
Earn certifications in these skills

Other requirements

Candidate should possess excellent oral and written communication skills

Proven customer support experience

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Comfortable using computers

Ability to stay calm when customers are stressed or upset

Salary

Annual CTC: ₹ 4,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 10%

3. Other incentives: 10%

Perks

Informal dress code

Number of openings

6

About YDigital

YDigital is a full-service digital marketing agency in Khar West, Mumbai that assists businesses in building competent brands that win market shares and achieve growth. We have successfully blended the richness of traditional online marketing with in-demand technologically driven new-age digital media. We are a perfect one-stop destination for digital branding & digital marketing solutions that empower businesses to achieve high marketing goals. Our digital marketing strategies resonate with the latest trends in the online marketing space. The deal has only one goal, giving your business exposure in front of your target customers.
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