Customer Success Associate Job

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Customer Success Associate

Codevidhya

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 5,00,000 ₹ 3,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
19 Nov' 21
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Managing end-to-end responsibility once the customer has booked & building good customer relationships with them
2. Implementing all the process so that customer has a smooth experience throughout
3. Analyzing the need of the customer to offer him other courses which are helpful to enhance their skill
4. Ensuring that timely feedbacks are taken & registered so that relevant team can take action to upgrade the system
5. Taking a customer focus approach to handling any customer queries/grievances &
providing resolution
6. Working on new customer acquisition by motivating the existing customer to refer to their friends & family
7. Providing support to all stakeholders in the system viz teacher, parent, student, etc.
8. Ensuring high customer satisfaction score for building long lasting customer relations

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Other requirements

People person should have good interpersonal skills

Good communication skills oral & verbal required

Basic understanding of MS Office & email skills

Flexible with work timings & can take shifts as required

Ability to handle critical situations with politeness & patience

Salary

Annual CTC: ₹ 3,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 10%

Perks

Informal dress code Health Insurance

Number of openings

5

About Codevidhya

Codevidhya is an Edtech company that aims to facilitate young minds into the coding world. Our integral vision as an organization is to help kids learn, adapt and conquer the demanding future of 21st-century skills. We provide a knowledgeable yet fun-filled platform for young coders to ace and master the skill of coding. The team parallelly works to nurture skill development as regards creative thinking, critical thinking, problem-solving ability, and much more. Our well-thought-out curriculum keeps in mind the important aspect of brain development thus motivating children to not only understand coding but also fall in love with its concept and creation.
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Hiring since October 2021
7 opportunities posted
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