Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests
Key responsibilities:
1. Develop and manage client portfolios
2. Sustain business growth and profitability by maximizing the value
3. Analyze customer data to improve customer experience
4. Hold product demonstrations for customers
5. Improve onboarding processes
6. Evaluate and improve tutorials and other communication infrastructure
7. Mediate between clients and the organization
8. Handle and resolve customer requests and complaints
9. Minimize customer churn
10. Aid in product design and product development
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively
The ideal customer success manager should engage with customers, maximize value, and create strategies to grow our customer base
We are looking for a technically savvy customer success manager who possesses a strong drive for results
Annual CTC: ₹ 4,00,000 - 5,00,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Variable component: 15%
3. Other incentives: 5%
IoT Research Labs is an IoT powered and analytics-driven, fleet management company. We have scalable solutions to cater to the needs of fleet managers and attend to a variety of industries such as cement, construction, FMCG, waste management, cold storage, etc. Our comprehensive solutions are highly customer-centric and have proven to have a 10-15% impact on the bottom line of a lot of firms.
