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Customer Success Manager Fresher Job

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Customer Success Manager

Excell Technology Ventures Private Limited

Pune, Mumbai

Start date

Starts Immediately

CTC (ANNUAL)

₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year

Experience

0-2 years

0-2 years experience

Apply By

1 Jan' 22

Posted 3 weeks ago

Fresher Job

47 applicants

About the job

Key responsibilities:

1. Work on the onboarding of new clients
2. Interact with clients to understand their specifications, build a success plan and track client key business objectives
3. Plan & coordinate with the internal teams to ensure successful implementation
4. Create and educate customers on best practices
5. Interact with the tech team for product pipeline and enhancements
6. Understand our product and service capabilities and ensure they are aligned with marketing efforts & customer needs
7. Gather monthly and quarterly reviews with client teams
8. Align with the sales team on the renewal and expansion strategy for the portfolio of accounts
9. Work on customer satisfaction measured by NPS

Skill(s) required

Digital Marketing

Earn certifications in these skills

Learn Business Communication

Learn Digital Marketing

Learn Business Analytics

Who can apply

1. Those who are from or open to relocate to Pune, Mumbai and neighboring cities

Other requirements

Have a client servicing experience

Should be digital marketing savvy

Have a customer-first attitude

Proven track record of knocking targets out the park

Excellent verbal and written communications skills

Exceptional listening and presentation skills

Strong organization and self-management ability

Curious and problem-solving mindset

Salary

Annual CTC: ₹ 3,00,000 - 4,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Additional information

We are looking for a self-driven and enthusiastic customer success manager who will thrive in a fast-paced growth-stage startup environment. This is an opportunity to join early and influence the company's future trajectory. As a customer success manager, you will be the face of the company for our clients and will play a significant role in achieving our ambitious revenue growth objectives. You must be a go-getter with a solutions-driven attitude!

Number of openings

About Excell Technology Ventures Private Limited

Excell Technology Ventures Private Limited is a company based out of Mumbai. It leverages chatbots and AI-powered solutions with a powerful analytics engine to help businesses generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. The founding team includes alumni of London Business School, IIT, and Warwick.

Activity on Internshala

Hiring since April 2021

52 opportunities posted

6 candidates hired