Email & Customer Support Executive Fresher Job

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Email & Customer Support Executive

Stellarr

Bangalore

Start date
Starts Immediately
CTC (ANNUAL)
₹ 3,00,000 - 3,50,000 ₹ 3,00,000 - 3,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
12 Jan' 22
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Handle queries through emails/calls of a leading SaaS/cloud-based supply chain automation product for the FMCG industry
2. Address customer issues and resolve them in a timely and efficient manner
3. Interact with customers on a variety of channels, such as phone and email, and ensure that all valid customer concerns are dealt with immediately
4. Troubleshoot problems and see them through to resolution
5. Escalate unresolved issues to the appropriate internal teams
6. Work on client interaction & handle clients and communicate clients' requirements to internal teams
7. Coordinate with respective stakeholders and provide technical assistance to clients within SLA

Skill(s) required

Client Relationship English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)
Earn certifications in these skills

Other requirements

Science graduates and BCA and MCA preferred

Excellent in English, Hindi, and southern language (all these languages are a must)

Proficiency in Excel is a must

Salary

Annual CTC: ₹ 3,00,000 - 3,50,000 /year

Perks

Free snacks & beverages

Number of openings

20

About Stellarr

Stellarr is the leading business process outsourcing company offering end-to-end business solutions transforming goals into results. We offer a host of services to manage your business more efficiently. We endeavor to deliver value-added services in customer management, data processing, IT support, infrastructure, and legal to build long-term partnerships with our clients and their end customers. We are providing services like telecom connectivity business solutions, financial services, inbound and outbound call centers, IT solutions, and legal services.
Activity on Internshala
Hiring since September 2021
58 opportunities posted
6 candidates hired
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