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Email & Customer Support Executive Job in Bangalore at Stellarr
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Email & Customer Support Executive
Stellarr

Bangalore

Start date
Starts Immediately
CTC
3 - 3.5 LPA
Apply By
12 Jan' 22
Fresher Job
Fresher Job
171 applicants
About Stellarr
Stellarr is the leading business process outsourcing company offering end-to-end business solutions transforming goals into results. We offer a host of services to manage your business more efficiently. We endeavor to deliver value-added services in customer management, data processing, IT support, infrastructure, and legal to build long-term partnerships with our clients and their end customers. We are providing services like telecom connectivity business solutions, financial services, inbound and outbound call centers, IT solutions, and legal services.
Activity on Internshala
Hiring since September 2021
46 opportunities posted
6 candidates hired
About the job
Key responsibilities:

1. Handle queries through emails/calls of a leading SaaS/cloud-based supply chain automation product for the FMCG industry
2. Address customer issues and resolve them in a timely and efficient manner
3. Interact with customers on a variety of channels, such as phone and email, and ensure that all valid customer concerns are dealt with immediately
4. Troubleshoot problems and see them through to resolution
5. Escalate unresolved issues to the appropriate internal teams
6. Work on client interaction & handle clients and communicate clients' requirements to internal teams
7. Coordinate with respective stakeholders and provide technical assistance to clients within SLA
Skill(s) required
Client Relationship English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken)
Learn these skills on Internshala Trainings
Learn Business Communication
Learn Business Analytics
Who can apply

1. Science graduates and BCA and MCA preferred

2. Excellent in English, Hindi, and southern language (all these languages are a must)

3. Proficiency in Excel is a must

Salary

Annual CTC: 3 - 3.5 LPA (All fixed)

Perks
Free snacks & beverages
Number of openings
20