1. Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
2. Provide omnichannel support over chat, email, phone, and social media
3. Help fix any bugs that crop up in the product and contribute to the feature documentation
4. Ensure speedy resolution of customer issues while maintaining high customer satisfaction
5. Strive to deliver a wow effect for our customers to further enhance their perception of our product and company
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)JavaScript
Directi comprises a group of tech businesses owned, operated, or invested in by Bhavin Turakhia. The group boasts of multiple business units that are run independently by their respective management teams. The Directi portfolio companies comprise Radix, Ringo, Flock, Zeta, and Codechef.
Across these businesses, Directi employs 1600+ people across 8 offices, with over 9 million customers, revenues of over $250 million, and a group enterprise value of over $1.4 billion. With offices in India, the US, and the UAE, the company has invested in multiple categories leading global brands across business areas as diverse as web presence (domains, hosting, cloud infrastructure), online advertising, communication & collaboration (voice and messaging) and payments (benefits and compensation).
