Product Support Executive Fresher Job

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Product Support Executive

Safari Kid International Pre-School

Mumbai

Start date
Starts Immediately
CTC (ANNUAL)
₹ 4,00,000 - 4,50,000 ₹ 4,00,000 - 4,50,000 /year
Experience
0-2 years
0-2 years experience
Apply By
29 Nov' 20
Posted 3 weeks ago
Fresher Job

About the job

Key responsibilities:

1. Research and identify solutions to software and hardware issues
2. Diagnose and troubleshoot technical issues, including account setup and network configuration
3. Track computer system issues through to resolution, within agreed time limits
4. Talk through a series of actions, either via phone, email, or chat, until they've solved a technical issue
5. Properly escalate unresolved issues to appropriate internal/outsourced teams
6. Provide prompt and accurate feedback to staff/customers
7. Refer to internal database or external resources to provide accurate tech solutions
8. Prioritize and manage several open issues at one time
9. Follow up to ensure their IT systems are fully functional after troubleshooting
10. Guide parents/team on solving tech issues
11. Coordinate with tech partners on solving issues faced by parents/team

Skill(s) required

CCNA
Earn certifications in these skills

Who can apply

1. Those who are from or open to relocate to Mumbai and neighboring cities

Other requirements

Should have experience with overseas communication or should be good at communicating with foreign clients

Must have proven work experience as a technical support engineer, desktop support engineer, IT help desk technician, or in a similar role

Must have hands-on experience with Android/Windows/Mac OS/iOS platforms

Must have a good understanding of computer systems, mobile devices, and other tech products

Must have the ability to diagnose and troubleshoot basic technical issues

Must have excellent critical thinking, problem-solving, and communication skills

Must have the ability to provide step-by-step technical help (both written and verbal)

Must have a B.Sc degree in information technology, computer science, or in a relevant field

Salary

Annual CTC: ₹ 4,00,000 - 4,50,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Perks

Informal dress code 5 days a week Free snacks & beverages

Number of openings

1

About Safari Kid International Pre-School

At Safari Kid we aim for the all-around development of every child, every single day. Our international pre-school programs are designed to accomplish our specific developmental goals.
Activity on Internshala
Hiring since July 2020
8 opportunities posted
3 candidates hired
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