You will be the main point of contact for these editors. You will create clear, crisp, and engaging content to communicate with editors for various projects/initiatives, manage the engagement forum for editors, respond to difficult emails from editors, source content from them, audit communication between editors and our internal teams and work towards improving the quality of this communication.
Key responsibilities:
1. Create clear, crisp, and engaging content to communicate to editors about various projects, launches, changes, etc., audit communication happening between editors and our internal teams, and ensure that editor concerns are getting addressed knowledgeably, promptly, and precisely
2. Handle unpleasant & complex situations through perseverance and superior problem-solving abilities, communicate courteously, empathetically, and effectively with editors, take ownership, and drive the resolution to closure
3. Manage the engagement forum for editors and help create/collect content for the same and create positive engagement experiences for editors through effective communication
4. Study editor queries/concerns and provide inputs for enhancing current processes/products for them
Skill(s) required
Client RelationshipCreative WritingEnglish Proficiency (Spoken)English Proficiency (Written)Project ManagementResearch and Analytics
0 to 2 years of prior experience, preferably in a client-facing role (complaint resolution, customer engagement, etc.)
Remarkable customer focus skills
Willingness to go the extra mile to ensure that the customer's negative experience is transformed into a positive one
Ability to communicate clearly and appropriately with various groups, internally and externally
Quick learner who enjoys problem-solving and decision-making
Excellent written communication skills
Intuitive and highly motivated
Salary
Duration:
Salary during probation:
After probation:
Annual CTC: ₹ 3,00,000 - 4,00,000 /year
Annual CTC breakup:
1. Fixed component: 90%
2. Variable component: 10%
Perks
5 days a week Health Insurance Life Insurance
Additional information
For the past three years, Cactus has been among the top 20 companies in the world for remote/work-from-home jobs. Our editors reside in cities across India and the rest of the world.
Founded in 2002, CACTUS is a technology company accelerating scientific advancement. CACTUS solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands Editage, Cactus Life Sciences, Researcher Life, Impact Science, UNSILO, Paperpal, and Cactus Labs. CACTUS has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai, a global workforce of over 3,000 experts, and customers from over 190 countries. CACTUS is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years.
