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Remote Associate Editor Engagement Job at Cactus Communications Private Limited
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Associate Editor Engagement

Remote

Start date
Starts Immediately
CTC
3 - 4 LPA
Apply By
18 Jul' 21
Fresher Job
Fresher Job
About Cactus Communications Private Limited
Founded in 2002, Cactus Communications (CACTUS) solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands - Editage, Cactus Life Sciences, R, Impact Science, UNSILO, and Cactus Labs. Cactus has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, Hyderabad, Bengaluru, and Mumbai with a global workforce of over 3,000 experts and customers from over 190 countries. Cactus is considered a pioneer in its workplace best practices. It has been consistently ranked a great place to work over the last several years.

We have received the Best Organization for Women's Talent Development 2019 award, the Best Companies for Millennials 2019 award, and the Top 10 Safe Places to Work 2019 award among many more.
About the job
You will be the main point of contact for these editors. You will create clear, crisp, and engaging content to communicate with editors for various projects/initiatives, manage the engagement forum for editors, respond to difficult emails from editors, source content from them, audit communication between editors and our internal teams and work towards improving the quality of this communication.

Key responsibilities:

1. Create clear, crisp, and engaging content to communicate to editors about various projects, launches, changes, etc., audit communication happening between editors and our internal teams, and ensure that editor concerns are getting addressed knowledgeably, promptly, and precisely
2. Handle unpleasant & complex situations through perseverance and superior problem-solving abilities, communicate courteously, empathetically, and effectively with editors, take ownership, and drive the resolution to closure
3. Manage the engagement forum for editors and help create/collect content for the same and create positive engagement experiences for editors through effective communication
4. Study editor queries/concerns and provide inputs for enhancing current processes/products for them
Skill(s) required
Project Management Creative Writing Client Relationship English Proficiency (Spoken) English Proficiency (Written) Research and Analytics
Who can apply

1. 0 to 2 years of prior experience, preferably in a client-facing role (complaint resolution, customer engagement, etc.)

2. Remarkable customer focus skills

3. Willingness to go the extra mile to ensure that the customer's negative experience is transformed into a positive one

4. Ability to communicate clearly and appropriately with various groups, internally and externally

5. Quick learner who enjoys problem-solving and decision-making

6. Excellent written communication skills

7. Intuitive and highly motivated

Salary

CTC: 3 - 4 LPA

CTC breakup

1. Fixed component: 90%

2. Variable component: 10%

Perks
5 days a week Health Insurance Life Insurance
Additional Information

For the past three years, Cactus has been among the top 20 companies in the world for remote/work-from-home jobs. Our editors reside in cities across India and the rest of the world.

Number of openings
1

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