1. Manage inbound calling
2. Assist customer with their issues through phone calls, chats, and mails
3. Understand the query and resolve them within the defined TAT
4. Contribute to team effort by accomplishing related results as needed
5. Process customer requests in a timely and accurate manner
6. Follow up with customers to ensure their needs and expectations are satisfied
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Delhivery is India's leading e-commerce fulfillment company, where technology is used to drive supply chain solutions. We provide an array of products and services for online businesses - including online channel integration services, sourcing, catalog management, inventory management, multi-city fulfillment, express shipping, same-day delivery services, reverse logistics, offline payment collection and processing, customer support, social media engagement, and channel analytics.
7 years into the industry, Delhivery handles over 400,00 shipments per day for over 150,000+ merchants, 35000 clients and 1800+ retailers across 1700+ cities. We provide a modular set of e-commerce technologies and logistics solutions to over 14000 pin codes. We also have a growing footprint in the part truckload business with monthly transaction volumes of over 9000+ tons and the fulfillment business with 6M+ sq.ft. of warehousing space.
