Customer Support Associate Job (Remote)

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Customer Support Associate

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 5,00,000 - 7,00,000 ₹ 5,00,000 - 7,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
28 Nov' 21
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Manage incoming client questions over text & video calls
2. Identify and assess customers needs to achieve satisfaction
3. Provide accurate, valid, and complete information by using the right methods/tools
4. Handle user issues, deliver solutions and alternative workarounds to help them achieve their goals & follow up to ensure success
5. Follow communication procedures, guidelines, and policies
6. Build sustainable relationships and trust with customer accounts through open and interactive communication
7. Take the extra mile to engage customers

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)

Other requirements

Excellent written & verbal communication skills

Should have a people-first attitude, professionalism, and patience (as every client is unique and needed to be handled with poise)

Flexible to work remotely in the time zones for the market they cover

Graduates or students awaiting final year results or folks with less than 1 year of work experience can apply

Salary

Annual CTC: ₹ 5,00,000 - 7,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 20%

Perks

5 days a week

Number of openings

6

About Recruit CRM

Recruit CRM builds software for small & growing executive search firms, headhunting firms, and recruitment agencies. We do everything from managing applicants to generating invoices in one place. Recruit CRM allows you to work together without juggling between emailing clients, CRM & ATS.
Activity on Internshala
Hiring since July 2020
121 opportunities posted
37 candidates hired
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