Remote Customer Support Associate Job at SysCloud Technologies Private Limited
Applications are closed for this job. Click here to browse more jobs.
Customer Support Associate

Remote

Start date
Starts Immediately
CTC
3 - 3.5 LPA
Apply By
15 Aug' 21
Fresher Job
Fresher Job
About SysCloud Technologies Private Limited
SysCloud, a Delaware incorporation (USA company), was founded in the year 2013. Our software protects businesses and educational institutions from data loss and cyber threats when using office collaboration suites like Google G-Suite and Microsoft Office 365.
Activity on Internshala
Hiring since December 2019
11 opportunities posted
4 candidates hired
About the job
Key responsibilities:

1. Learn and know how the SysCloud application works
2. Learn and know why and how SysCloud customers use our product
3. Learn and know the company staff and what part of SysCloud they work on and directly interface with the engineering, customer success, and sales teams
4. Monitor and manage customer support tickets in HubSpot (this requires first understanding the customer's issue, communicate (in email, phone, or group meetings) with the customer & our team members in sales, customer success, and engineering, resolve the customer's issue by either educating the customer on the product or troubleshooting with the engineering team, make sure the issue is assigned to the right engineer and then communicate the resolution timeline to the customer, and for product enhancement requests, work with product management to enter the request into the project management system)
5. Work on being a voice of the customer in our development process and help to continuously improve our product by speaking in team meetings and writing detailed and well-structured documents

Probation details: The job will start with a probation period of 6 months, during which the salary will remain the same.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Learn these skills on Internshala Trainings
Who can apply

1. 1 to 2 years of experience in a similar role (customer service background) is good to have

2. Freshers looking to make a career in customer support are also encouraged to apply

3. Educational Qualifications: Arts and Science background candidates like BBA, BSc., arts, BCA streams, etc.

4. Candidates who are awaiting final results and graduation in the next 30 days are also eligible to apply (they must present their proof of graduation before the date of joining)

5. Non-technical graduates in liberal arts, arts & BBA can apply

6. Good communication skills (spoken and written English)

7. Has a customer service mindset with empathy to customer’s situations and a genuine desire to help them

8. Has a deep desire and interest in learning the SysCloud domain

9. Has a decent conceptual high-level understanding of how computers, the internet, and cloud apps work

10. They see the customer support role as an essential step on their career path

11. Can bring enthusiasm to work every day and handle the ups and downs of the role with a growth mindset

Salary

Annual CTC: 3 - 3.5 LPA (All fixed)

Perks
5 days a week
Additional Information

The job includes a bond of 2 years.

Number of openings
2

Save yourself from fraud!

If an employer asks you to pay any security deposit, registration fee, laptop fee, etc., do not pay and notify us immediately. Remember, Internshala doesn't charge a fee from the students to apply to a job or an internship & we don't allow other companies to do so either.