Customer Support Associate Job (Remote)

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Customer Support Associate

Uable

Work from home

Start date
Starts Immediately
CTC (ANNUAL)
₹ 4,00,000 - 5,00,000 ₹ 4,00,000 - 5,00,000 /year
Experience
0-5 years
0-5 years experience
Apply By
27 Nov' 20
Posted 3 weeks ago
Job

About the job

Key responsibilities:

1. Ensure customer engagement and success in a seamless manner
2. Manage leads through the cycle using CRM tools
3. Build effective processes to schedule sessions & handle escalations to ensure a high level of customer satisfaction
4. Focus on operational excellence and improving efficiency at every step

Skill(s) required

MS-Excel
Earn certifications in these skills

Other requirements

Graduates in any field

Good communication skills (command over English)

Candidates from Bangalore preferred

Should have a laptop/PC with a webcam and good internet connection

0-3 years of experience in customer support

Comfortable with 80-100 calls per day

Willing to work 6-days/week

Strong track record in multi-tasking, coordinating with multiple teams, handling escalations, etc.

Ability to work in an open, dynamic, and non-structured environment

Salary

Annual CTC: ₹ 4,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 80%

2. Variable component: 15%

3. Other incentives: 5%

Number of openings

2

About Uable

At Uable, we are solving one of the biggest problems in education by enabling every learner to be curious, discover their passion, and maximize their potential. We are an online live learning platform connecting some of the most passionate educators from around the world with learners and delivering high-quality learning experiences around the most crucial skills for the future - mathematical thinking, coding, science & tinkering, arts & design, communication, and other life skills.

Uable is a team of passionate educators and innovators led by Saurabh, a repeat EdTech entrepreneur who previously co-founded Vedantu. We are currently setting up the core team that will build on this vision to enable young minds in the best way possible.
Activity on Internshala
Hiring since July 2020
5 opportunities posted
1 candidate hired
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