The candidate will be responsible for managing shift operations of the 24x7 platform, coordinating with the subject matter experts and freelancers to provide an excellent customer experience.
Key responsibilities:
1. Monitor and maintain first response time to customers/students in the shift
2. Coordinate with SMEs and freelancers in the shift
3. Achieve and maintain KPIs during the shift
Note: The work will involve rotational shifts (24x7).
B.Tech and MBA candidates would be preferred
At least 1 year of operations, operational excellence, and stakeholder management experience
The ability to work effectively in a dynamic environment, manage multiple priorities, and reliably get things done on-time
Must be able to deal with ambiguity and make decisions with imperfect or inadequate information
Must have excellent analytical skills with a high level of proficiency in Excel and other Microsoft Office programs
Annual CTC: ₹ 3,00,000 - 3,50,000 /year
Annual CTC breakup:
1. Fixed component: 80%
2. Other incentives: 20%
Toppr is India's best learning app that provides personalized learning for students studying for boards, Olympiads, and various engineering and medical competitive exams. Toppr enables students to study comprehensively and perform their best in CBSE, ICSE, and state boards, along with JEE, NEET, and other competitive exams. Toppr is India's most comprehensive education platform for classes 5 to 12. We build technology-driven products that leverage the internet. We build personal learning products that work hard for each of our customers.
