Technical Support Delivery Analyst Job in Noida at American EPAY Systems Private Limited
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Technical Support Delivery Analyst


Start date
Starts Immediately
4 - 5 LPA
Apply By
18 Oct' 20
450 applicants
Fresher Job
Fresher Job
450 applicants
About American EPAY Systems Private Limited
American EPAY Services, a growing SaaS provider of human capital management solutions, is seeking a smart energetic Technical support representative with a strong customer service aptitude to work at our Noida office. This is an exciting and unique opportunity for a software support professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the human capital management space.
About the job
Key responsibilities:

1. Troubleshoot system cases at level 1 support
2. Interact with customers to understand issues in accordance with EPAY's HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction
3. Adjust customers' system setup according to new customer requirements or plan changes
4. Adhere to the SOPs and set protocols driving the department's matrices and maintain the contractual service level agreements for EPAY customers
5. Ensure excellent incident management skills while documenting all customers' transactions in our CRM application (Salesforce)
6. Identify and analyze specific workforce trends for our customers and suggests best practices from a compliance standpoint
Skill(s) required
MS-Office Salesforce English Proficiency (Spoken) English Proficiency (Written)
Learn these skills on Internshala Trainings
Who can apply

1. 0-2 years technical/customer support in HRIS systems, including time and attendance

2. Prior experience handling the US, Canada, and UK based customers are good to have

3. Strong customer-facing skills, including verbal and written communication

4. Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required

5. Bachelor of science or bachelor of arts degree from an accredited institution


CTC: 4 - 5 LPA

CTC breakup

1. Fixed component: 90%

2. Variable component: 10%

5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance
Additional Information

Cab facility for females only.

Number of openings

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