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Technical Support Delivery Analyst Job

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Technical Support Delivery Analyst

American EPAY Systems Private Limited

Noida

Start date

Starts Immediately

CTC (ANNUAL)

₹ 4,00,000 - 5,00,000 ₹ 4,00,000 - 5,00,000 /year

Experience

0-5 years

0-5 years experience

Apply By

18 Oct' 20

Posted 3 weeks ago

Job

439 applicants

About the job

Key responsibilities:

1. Troubleshoot system cases at level 1 support
2. Interact with customers to understand issues in accordance with EPAY s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction
3. Adjust customers system setup according to new customer requirements or plan changes
4. Adhere to the SOPs and set protocols driving the department s matrices and maintain the contractual service level agreements for EPAY customers
5. Ensure excellent incident management skills while documenting all customers transactions in our CRM application (Salesforce)
6. Identify and analyze specific workforce trends for our customers and suggests best practices from a compliance standpoint

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Office Salesforce

Earn certifications in these skills

Learn Business Communication

Learn Git & Github

Other requirements

0-2 years technical/customer support in HRIS systems, including time and attendance

Prior experience handling the US, Canada, and UK based customers are good to have

Strong customer-facing skills, including verbal and written communication

Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required

Bachelor of science or bachelor of arts degree from an accredited institution

Salary

Annual CTC: ₹ 4,00,000 - 5,00,000 /year

Annual CTC breakup:

1. Fixed component: 90%

2. Variable component: 10%

Perks

5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Additional information

Cab facility for females only.

Number of openings

About American EPAY Systems Private Limited

Website

American EPAY Services, a growing SaaS provider of human capital management solutions, is seeking a smart energetic Technical support representative with a strong customer service aptitude to work at our Noida office. This is an exciting and unique opportunity for a software support professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the human capital management space.

Activity on Internshala

Hiring since September 2020

2 opportunities posted