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Account Management (Customer Service) Internship in Mumbai at Cactus Communications Private Limited

Account Management (Customer Service)

Cactus Communications Private Limited


Start Date Duration Stipend Posted On Apply By
6 Months ₹15000-20000 /Month 19 Jun'19 23 Jul'19
Full time
With job offer
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical, and device companies.

Cactus is a performance-driven company that offers excellent professional and personal growth opportunities to its employees. We were placed 1st among mid-sized Indian companies in the 2017 'Great Places to Work' survey (http://bit.ly/2uiJmUv). We were recently ranked #18 in the 'Top 25 Best Small & Medium Workplaces in Asia' - 2018, a study conducted by Great Place to Work Institute.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Rapidly understand Kolabtree systems, processes, and workflows in minute detail to advise users in the best possible way
2. Answer emails from clients and freelancers within the given SLAs
3. Frame clear and concise answers to user inquiries
4. Track project statuses and deadlines, and initiate follow-ups where necessary
5. Coordinate with payment partners to resolve payment issues raised by users
6. Smartly manage priorities to ensure that all projects are on track and users informed of next steps in a timely manner
7. Collaborate with other parts of the company, particularly marketing and technology to stay updated on changes to systems, processes, and communications
# of Internships available: 1
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 18th Jun'19 and 23rd Jul'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Certificate, Letter of recommendation, Job offer, Flexible work hours, 5 days a week.

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