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Application Support Internship in Chennai at MocDoc (Yro System Private Limited)

Chennai

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹6000 /Month 14 Aug'19 18 Sep'19
Full time
With job offer
 
About MocDoc (Yro System Private Limited) (https://mocdoc.in):
MocDoc, our flagship product is the winner of the prestigious Hot 100 Technology award for the year 2014. MocDoc is an online platform that connects general public with doctors providing real-time, authentic information relevant to their need & helps healthcare providers in improving efficiency to benefit the end customer. This is a venture started by a team with comprehensive experience in healthcare technology in India and abroad managing 26 lac plus appointments,10 lac EMRs (electronic medical records) touching more than 8000 doctors.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Understand enterprise software application and mobile apps quickly
2. Implementation of software and training customers on need basis
3. Identifying different use cases of features
4. Manage a large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction
5. Perform a thorough review of closed support cases on a weekly basis to measure process compliance
6. Customer orientation and ability to adapt/respond to different types of customers
7. Recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality
8. Effectively prioritize and execute tasks to meet competing deadlines
# of Internships available: 4
Skill(s) required: Malayalam, Hindi Proficiency (Spoken), Telugu Proficiency (Spoken) and Kannada Proficiency (Spoken)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 14th Aug'19 and 18th Sep'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Perks:
Certificate, Letter of recommendation, Job offer.

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