Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 4th Nov'19 and 9th Dec'19
3. are available for duration of 6 months
4. have relevant skills and interests
Project Description:
Venter - Intelligent Complaint Management and Response Categorization System
Many civic problems fail to reach resolution because of barriers to submitting a complaint or knowing the right person to contact. As a solution to such problems, Venter is intelligent complaint management and response categorization system being developed at IIT Bombay, in collaboration with Microsoft Research.
Venter is currently working with:
1. ICMC (I Change My City) which is an online complaint redressal system, where complaints posted on their website are routed to MCGM
2. SpeakUp, which is an application used to voice the complaints faced by users from corporate firms and supply chains
3. CIVIS, a non-governmental organization, that enables citizen's citizens to share their feedback on laws and policy decisions
The machine learning model of Venter has the following parts:
For ICMC:
1. Automate the complaint mapping process
2. Venter automates the categorization of complaints posted on ICMC when routed to MCGM, reducing the error in manual mapping
For SpeakUp:
1. Building an automatic classifier for the complaints
2. Venter classification based on the complaint data of the various issues that are recorded which will be used to segregate the data of issues under several taxonomy heads
3. Data analysis and cleanup of complaints
For CIVIS:
1. Large volumes of citizen's text feedback are classified and categorized
2. Venter provides a visualization dashboard useful for Government authorities looking to get a quick overview of public feedback
Please find the details here - https://drive.google.com/open?id=1Y__i85jAB9X_8wV-W9B_Z1dbzvKfdMR0
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