1. Assisting the Business Excellence team in various activities with the objective of increasing process efficiency and productivity of client managers
2. Studying client instructions received on the order form and identifying patterns in these requirements (This will enable the order form to be made smarter so that static /standard input could be made available to clients)
3. Understanding end to end customer service processes by shadowing client managers, finding areas of improvement, documenting all processes flows to create Standard operating procedures
4. Studying the feedback given by customers and share the report with key stakeholders, identifying areas of improvement basis customer feedback and recommend process/system fixes
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Excel
Founded in 2002, CACTUS is a technology company accelerating scientific advancement. CACTUS solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands Editage, Cactus Life Sciences, Researcher Life, Impact Science, UNSILO, Paperpal, and Cactus Labs. CACTUS has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai, a global workforce of over 3,000 experts, and customers from over 190 countries. CACTUS is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years.
