1. Monitoring day-to-day operations
2. Analyzing key lanes performance of first & last mile operation
3. Emphasizing to enhance the clients' satisfaction
4. Monitoring speed of delivery, volume & root cause of fluctuation
5. Coordinating directly with clients, operation, billing & clients
6. Designing SOP, mapping and freezing requirements, and providing the best solutions to the business
7. Meeting with prospective clients to enhance the base
8. Tapping grey areas of concern and implementing needful actions to sort on ASAP NDR management, performance report evaluation
9. Sharing MIS reports with allocated clients
10. Conducting NPS survey both internally & externally
11. Analyzing results of operations to discover more efficient ways to utilize resources
12. Sharing inputs over network expansion considering competitor presence & their strategy
13. Promoting the importance and meaning of servicing through regular communications
14. Explaining the vision, benefits of service associates, their role in achieving success, new processes or tools, progress updates, etc.
Delhivery is India's largest e-commerce enablement company. Our mission is to fulfill all of India's online consumption demand through best-in-class industry solutions, domain expertise, and PAN India operations. Delhivery offers extensive services ranging from last-mile deliveries, third party fulfillment, warehousing services, and software solutions such as channel integration software for sellers selling across multiple platforms.
Delhivery's flexible set of services makes it easier for sellers and consumers to connect faster. Since its inception in 2011, Delhivery has spread its presence across 800+ cities working with more than 1,00,000 sellers and 3,000 e-commerce clients. With fulfillment space across 4,70,000 sqft. we have expanded our reach to more than 5800 pin-codes delivering 5 million orders per month.