1. Attend meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution
2. Provide technical solutions in a professional manner and to agreed timeframes
3. Create and confidently deliver technical presentations internally and externally
4. Deliver training on solutions and provide product support to channel partners and internal stakeholders
5. Work with product management to give feedback on issues with current products and provide input around new products
6. Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
7. Respond to customer queries in a timely and accurate way, via phone, email or chat
8. Identify customer needs and help customers use specific features
9.Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
10. Update our internal databases with information about technical issues and useful discussions with customers
11. Gather customer feedback and share with our product, sales and marketing teams
Plus91 Technologies is a global digital healthcare firm. We are one of the early innovators in digital health and have, over the past 10 years, earned the trust of more than 1000 healthcare facilities in 24 countries, besides public health organizations. Plus91's leadership is influential in the digital health IT space. Our MediXcel and MediXcel Lite platforms have consistently set the standard for what gets commercially adopted by the entire industry in the years to come.
Using MediXcel, we and our partners create and implement electronic medical records, lab and hospital information management, and healthcare analytics products for clinics, labs, hospitals, and wellness programs. Using MediXcel Lite, our customers run healthcare programs, use predictive analytics, create dashboards, and run a variety of AI-powered intelligent programs. Plus91's work in disease surveillance, mobile healthcare, TB, and COVID-19 has been published as research papers in reputed journals.