Selected intern's day to day responsibilities include:
1. Provide customer-facing product, configuration, and billing support for Office 365, Veeam, Adobe eSign, CloudCodes, Azure
2. Provide real-time client support for faster resolution of tickets
3. Conduct research on complex cases, validates cases for escalation to the backline, and contributes to knowledge management initiatives
4. Provide technical consultation to customers based on Microsoft technologies
5. Communicate with Office 365 customers on technical & administrative issues via email, telephone, video conference, and other means of electronic communication to troubleshoot the technical problems and front-end the administrative problems
6. Implement and administer Office 365, M365 and EMS for customers
As a knowledge champion, she/he is the focal point for communications, coordination, and overall adherence to the Microsoft Office 365 knowledge management program.
1. are available for the work from home job/internship
2. can start the work from home job/internship between 7th Nov'20 and 12th Dec'20
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Added requirements
1. The ability to communicate technical ideas to technical and non-technical stakeholders is critical. Additionally, the ability to document support procedures will ensure that environments are properly maintained and supported
2. Collaborative leadership is important to gather technical and business requirements and build plans that incorporate feedback
3. You will be required to project the impact of design decisions and weigh compromises in operational criteria to meet business objectives
We are a team that loves to create. Foetron will be recognized as the world's most sought after cloud and mobile center of excellence for small and medium businesses (SMBs).
Foetron (HQ in Gurgaon) firmly believes in a future that is driven by technology, primarily mobile and cloud. In a country that became the first to observe mobile internet usage exceed internet usage on computers, India is very well placed to spearhead this shift in the time to come. Mobile is the inflection point to drive the consumption of technology and robust and scalable cloud service will drive this change.
