1. Analyzing the content provided by the customers (like user queries/FAQs/documents, etc.) and build a knowledge base for technology products based on machine learning
2. Analyzing contents to provide the statistical report
3. Preparing documents using MS-Excel, Word, and PowerPoint
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-Word
Creative Virtual is a leader in self-service customer experience management solutions for enterprises. Global organizations like HSBC, Verizon, Autodesk, E*Trade, Lloyds Banking Group, Tesco, and National Rail Enquiries rely on our technology to optimize their customer support, sales, marketing and call center teams, reduce costs, increase online sales, and achieve operational excellence across mobile, web and social media channels.
Since 2004, Creative Virtual has built the most advanced technologies in knowledge management, natural language processing, and virtual assistants to help businesses deliver intelligent, personalized customer experiences that reduce email and call volume, build brand loyalty and increase customer engagement at a lower cost per conversation. Delivering accuracy of over 90% and call deflection of up to 50%, our platform is the most compelling self-service product in the world today.
