Customer Care Internship (Remote)

Selected intern's day-to-day responsibilities include:

1. Support the customer through an email ticketing system, phone calls in a more professional manner, and provide information about products, services as required by the callers
2. Resolve product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
3. Identify and assess customers needs to achieve satisfaction
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Take the extra mile to engage customers
6. Call customers and take feedback from customers about the products and services

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