1. Handle unpleasant, complex situations through perseverance and superior problem-solving abilities
2. Communicate courteously, empathetically, and effectively with editors
3. Take ownership and drive the resolution to closure
4. Audit communication happening between editors and CoEs and ensure that editor concerns are getting addressed knowledgeably, promptly, and precisely
5. Manage the engagement forum for editors and help create/collect content for the same
6. Create positive engagement experiences for editors through effective communication
7. Study editor queries/concerns and provide inputs for enhancing current processes/products for them
Founded in 2002, CACTUS is a technology company accelerating scientific advancement. CACTUS solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands Editage, Cactus Life Sciences, Researcher Life, Impact Science, UNSILO, Paperpal, and Cactus Labs. CACTUS has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai, a global workforce of over 3,000 experts, and customers from over 190 countries. CACTUS is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years.
