Blowhorn is looking for customer excellence interns who are driven to uncover the root cause of a problem, quickly analyze potential solutions, and make clear and informed recommendations. Should be able to effectively handle a number of diverse and complex problems at the same time and help craft the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
Selected intern's day-to-day responsibilities include:
1. Engage in client onboarding, account management, and performance monitoring
2. Coordinate with the internal ops, sales, and tech teams to map all new customer onboardings
3. Take ownership of each customer onboarding and update all onboardings on a day to day basis
4. Prepare reports based on the performance metrics for different clients
5. Manage client delight and review updates
6. Respond to query tickets generated and close them at the earliest
7. Suggest internal process changes to help reduce the overall number of tickets being generated
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 16th May'22 and 20th Jun'22
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Analytical, energy, inquisitiveness, ownership, and proactiveness
2. Knowledge of MS Office, MS Excel
3. Experience in report making, presentation (creation and delivery)
4. People skills
5. Analytical and problem-solving mindset
Blowhorn is a funded startup revolutionizing last-mile logistics with disruptive technology. We are the uber for moving goods.
We provide innovative logistics solutions for a wide variety of customers, ranging from large e-commerce companies to small convenience stores. We are focussed on creating the best logistics system to make the first mile, last mile, and hub deliveries efficient. To achieve this we have built the best intra-city transportation network, to efficiently deliver goods, which will be augmented by class-leading technology and next-generation services to efficiently deliver goods.
