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Customer Experience Internship

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Customer Experience

Zupee

Gurgaon, Pune, Bangalore, Mumbai

Start Date

Starts immediatelyImmediately

Duration

6 Months

Stipend

₹ 15,000 /month

APPLY BY

10 Dec' 21

13 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Resolve customers queries and issues through voice, email, social, social media channels following the defined process in specified timelines
2. Take inbound calls/make outbound calls for resolving real-time customer queries, customer retention, and offering certain marketing offers, etc.
3. Meet the average response time along with productivity while ensuring you follow all quality parameters, SLA with 100% customer satisfaction
4. Ensure all the customer queries/issues are being resolved on priority with clarity and promptness

Note: We are location agnostic & operating in a hybrid model.

Skill(s) required

Email Marketing English Proficiency (Spoken) English Proficiency (Written)

Earn certifications in these skills

Learn Email Marketing

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 26th Nov'21 and 31st Dec'21

3. are available for duration of 6 months

4. have relevant skills and interests

Added requirements

1. Willing to work in rotational shifts and a week-off (24*7 environment) (initially, it will be 6 days (but will be changed to 5 days a week later))

2. Must be proficient with Hindi, English & speaking another language will be an added advantage (Bengali, Gujarati, Kannada, Marathi)

3. Should have a minimum of 1-3 years of work experience as a CX executive preferably in e-commerce, consumer tech, hospitality, ITES, and gaming domain

4. Should have managed - emails/calls/chat/social media queries

5. Ability to multi-task, and must have excellent communication skills

Number of openings

About Zupee

Website

Zupee is India's fastest-growing innovator in online gaming with a focus on skill-based games on mobile platforms. Started by 2 IIT-K alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures & Smile Group with an aspiration to become the most trusted and responsible entertainment company in the world.

Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.

Activity on Internshala

Hiring since November 2021

1 opportunity posted