Customer Retention And Support Internship in Pune at SpiderG - Gladiris Technologies Private Limited
Applications are closed for this internship. Click here to browse more internships.
Start Date
Starts immediatelyImmediately
Duration
2 Months
Stipend
4000 lump sum
Apply By
2 Mar' 21
Internship with job offer
Internship with job offer
About SpiderG - Gladiris Technologies Private Limited
We aspire to empower every 'micropreneur' to focus on business growth rather than spend hours chasing customers for payment. SpiderG provides a digital solution to help businesses in collecting and disbursing payments on-time from a single platform. We take care of complete payments, reconciliation, and record-keeping through our easy-to-use and efficient app. We also feature smart dashboards and informative reports. Our target market is SMEs and startups in India. SpiderG helps entrepreneurs send automated recurring invoices with a payment link, receive online payments for invoices, and make payments for salaries, reimbursements, and vendor bills. All accounts are reconciled in real-time with reports and dashboards.
About the internship
Selected intern's day-to-day responsibilities include:

1. Resolve customer queries and complaints
2. Maintain a professional approach in answering calls
3. Provide information about products and services
4. Take input of issues and their redressal thereof
5. Maintain records of transactions and interactions
6. Take appropriate and timely follow-ups wherever required
7. Escalate unresolved queries to respective departments for accurate redressal

Note: To do well in this role you need to be able to remain calm when customers are frustrated and try to help them as much as possible.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written) Hindi Proficiency (Spoken) Hindi Proficiency (Written) Marathi Proficiency(Written) Marathi Proficiency(Spoken)
Learn these skills on Internshala Trainings
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 24th Feb'21 and 31st Mar'21

3. are available for duration of 2 months

4. are from Pune and neighboring cities

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks
Certificate Letter of recommendation Flexible work hours Job offer
Number of openings
2

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