Customer Service (Corporate Sales Team) Internship in Mumbai at Cactus Communications Private Limited
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Customer Service (Corporate Sales Team)
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
21000 /month
Apply By
27 Feb' 20
34 applicants
Internship with job offer
Internship with job offer
34 applicants
About Cactus Communications Private Limited
Founded in 2002, Cactus Communications (CACTUS) solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands' Editage, Cactus Life Sciences, R, Impact Science, UNSILO, and Cactus Labs. Cactus has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, Hyderabad, Bengaluru, and Mumbai; a global workforce of over 3,000 experts; and customers from over 190 countries. Cactus is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years. Awards and Recognition- Best Organization for Women's Talent Development 2019, among the Best Companies for Millennials 2019, among the Top 10 Safe Places to Work 2019, Ranked #1 among India's Great Mid-Size Workplaces 2017, and among the top 20 companies on FlexJob's global list of the Top 100 Companies to Watch for Remote Jobs 2016-2020.
About the internship
The Internship position is required to handle the day-to-day activities of our corporate accounts, specifically for our editing and copy editing clients. The intern, customer service will be responsible for configuring inquiries as per client requirements and ensuring on-time delivery of completed assignments. This will require effective communication with clients, his/her own team members, and internal stakeholders like the delivery team.

Selected interns day-to-day responsibilities include:

1. Handle editing and copy editing inquiries and deliveries
2. Respond to and resolve client queries that come over email
3. Provide updates and reports to his/her manager regularly
4. Configure client inquiries received via our online system
5. Configure assignments based on requests received via email
6. Ensure on-time delivery of assignments to clients
7. Ensure effective communication of client requirements to the delivery team
8. Ensure logging of feedback and resolution of complaints from clients
9. Report relevant client developments and data to team manager in a timely manner
10. Meet KPIs of response time, resolution time, configuration time, zero inquiries pending at the end of shift

Work hours:

5-day work week, with 2 rotational offs
Rotational 9-hour shifts (including 1-hour lunch break). The earliest shift starts at 07:30 am; the latest shift starts at 11 am.
Skill(s) required
English Proficiency (Spoken) English Proficiency (Written)
Learn these skills on Internshala Trainings
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 10th Feb'20 and 11th Mar'20

3. are available for duration of 6 months

4. have relevant skills and interests

Perks
Certificate Flexible work hours Informal dress code 5 days a week Free snacks & beverages Job offer
Number of openings
2

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