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Customer Service (Corporate Sales Team) Internship in Mumbai at Cactus Communications Private Limited

Customer Service (Corporate Sales Team)

Cactus Communications Private Limited


Start Date Duration Stipend Posted On Apply By
6 Months 21000 /Month 12 Feb'20 27 Feb'20
Full time
With job offer
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical, and device companies.

Cactus is a performance-driven company that offers excellent professional and personal growth opportunities to its employees. We were placed 1st among mid-sized Indian companies in the 2017 'Great Places to Work' survey. We were recently ranked #18 in the 'Top 25 Best Small & Medium Workplaces in Asia' - 2018, a study conducted by Great Place to Work Institute.
About the Internship:
The Internship position is required to handle the day-to-day activities of our corporate accounts, specifically for our editing and copy editing clients. The intern, customer service will be responsible for configuring inquiries as per client requirements and ensuring on-time delivery of completed assignments. This will require effective communication with clients, his/her own team members, and internal stakeholders like the delivery team.

Selected interns day-to-day responsibilities include:

1. Handle editing and copy editing inquiries and deliveries
2. Respond to and resolve client queries that come over email
3. Provide updates and reports to his/her manager regularly
4. Configure client inquiries received via our online system
5. Configure assignments based on requests received via email
6. Ensure on-time delivery of assignments to clients
7. Ensure effective communication of client requirements to the delivery team
8. Ensure logging of feedback and resolution of complaints from clients
9. Report relevant client developments and data to team manager in a timely manner
10. Meet KPIs of response time, resolution time, configuration time, zero inquiries pending at the end of shift

Work hours:

5-day work week, with 2 rotational offs
Rotational 9-hour shifts (including 1-hour lunch break). The earliest shift starts at 07:30 am; the latest shift starts at 11 am.
# of Internships available: 2
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 10th Feb'20 and 11th Mar'20
  3. are available for duration of 6 months
  4. have relevant skills and interests
Certificate, Flexible work hours, Informal dress code, 5 days a week, Free snacks & beverages, Job offer.

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