We are looking for customer support interns for a 3-month internship (stipend: 10,000/month), followed by a pre-placement offer (PPO) with a salary of 20,000/month in hand and a 1-year lock-in period (including the internship).
1. Address and troubleshoot operational challenges to ensure smooth client operations
2. Handle client assistance tasks such as menu modifications, report updates, and backend management
3. Work closely with product, sales, and support teams to resolve client concerns through cross-team collaboration
4. Respond to and resolve queries from both internal and external stakeholders to ensure seamless communication
5. Identify critical issues and escalate them for timely resolution to minimize disruptions
6. Enhance client experience by identifying and implementing service improvements for customer satisfaction
7. Maintain SOPs and support the onboarding of new team members to ensure structured documentation and training
8. Track and optimize key operational metrics for efficiency and performance monitoring
9. Identify ways to improve workflows and implement best practices for process enhancement
10. Actively participate in meetings and cross-functional discussions to contribute to team involvement
11. Help clients maximize the value of LimeTray's solutions through training and proactive engagement for customer success
We, at LimeTray, have decided to help restaurants by designing and implementing products that help bridge the disconnect between restaurants & the consumer. In a world that demands convenience, we help restaurants get online and provide them with tools to engage with customers, increase their reach, and improve their operational efficiency.
