1. Handle inbound customer queries and complaints via phone, email, and chat.
2. Provide accurate information regarding orders, products, and services.
3. Resolve customer issues promptly while maintaining a high level of customer satisfaction.
4. Manage multiple customer interactions simultaneously with strong attention to detail.
5. Update and maintain customer records in the database.
6. Collaborate with other teams to escalate and resolve customer problems when necessary.
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)MS-ExcelMS-Office
1. are available for full time (in-office) internship
2. can start the internship between 22nd Oct'24 and 26th Nov'24
3. are available for duration of 6 months
4. are from or open to relocate to Hyderabad and neighboring cities
5. have relevant skills and interests
Other requirements
Excellent communication skills in English, Urdu, and Hindi.
Fast typing speed and strong computer literacy.
Proven experience in customer support or a related role.
Ability to handle high-pressure situations and think on your feet.
Strong problem-solving skills with a proactive attitude.
Ability to work independently and efficiently in a fast-paced environment.
Minimum of a high school diploma; higher education or certifications are a plus.
Must be available to work full-time in the office.
Perks
Certificate Letter of recommendation Informal dress code
Number of openings
10
About Timeasoft Private Limited
At Tach (Timeasoft Private Limited), we are at the forefront of the quick commerce revolution, providing an unparalleled blend of speed, convenience, and reliability. Competing with industry leaders like Zepto, Swiggy, Blinkit, and Big Basket, we distinguish ourselves by offering a lifetime free delivery service with an impressive 21-minute delivery promise.
Our wide range of services ensures that your essential needs are met swiftly and efficiently, whether it's groceries, medicines, restaurant food, or other daily essentials. We are committed to simplifying your everyday life with a seamless and reliable delivery experience that is free for a lifetime. Join us at Tach and be part of a dynamic team driving the future of quick commerce, setting new standards in speed and customer satisfaction.
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