Are you passionate about providing top-notch customer service and support? Join our team at Journey Intellect as a Customer Service/Customer Support intern! Utilize your English and Hindi proficiency skills to assist customers with their inquiries and issues. Your knowledge of MS-Office will come in handy as you navigate our systems to provide efficient solutions. As an intern, you will have the opportunity to learn and grow in a fast-paced and dynamic work environment.
Selected intern's day-to-day responsibilities include:
1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
2. Assist customers with product information, troubleshooting, and issue resolution.
3. Collaborate with internal teams to escalate and resolve complex customer cases.
4. Maintain accurate records of customer interactions and transactions in the database.
5. Provide feedback to management on customer pain points and potential areas of improvement.
6. Stay up-to-date on product knowledge and industry trends to better assist customers.
7. Participate in training sessions and workshops to enhance your customer service skills.
Don't miss out on this exciting opportunity to kickstart your career in customer service with Journey Intellect! Apply now.
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd Nov'24 and 28th Dec'24
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
We are a boutique Education abroad advisory firm focusing on US, UK, Switzerland, Australia and New Zealand.
