We are looking for an experienced customer executive to support the customer experience team at Healofy.
Selected intern's day-to-day responsibilities include:
1. Building a world-class experience for users at all touchpoints and at all stages of the journey
2. Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements from purchase to unboxing(packaging, messaging, etc.) and product return to customer support
3. Tracking customer experience across different channels and touchpoints
4. Analyzing customer feedback on product ranges and new releases, as well as preparing reports
5. Performing product tests, evaluating after-sales and support services, and facilitating improvements
Note: We're looking for female candidates only. Candidates must be willing to work 6 days from the office in Bangalore.
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd Sep'21 and 28th Oct'21
3. are available for duration of 6 months
4. have relevant skills and interests
1. Bachelor's degree in a relevant stream
2. Attention to detail and keen eye to customer's voice
3. Strong communication with a customer-centric approach
4. Knowledge of online customer engagement platforms and channels
5. Ability to work with multiple stakeholders and coordinate accordingly
6. Data handling skills with Excel and SQL/Metabase,
7. Should have know-how about CRM tools (Freshdesk, etc)
8. Candidates who can speak/write & understand Kannada, English, Malayam, and Tamil will be preferred
Healofy is a Bengaluru-based women-focused social networking app. Healofy has raised $8 million (INR 55 crore) in a fresh funding round from Chinese maternity and child-focused (M&C) community platforms like BabyTree Group, Bace Capital, and the existing investor Omidyar Network India. Started as a prenatal and early childhood focused social networking platform, it will now expand into newer categories such as fashion, food, and lifestyle, and will be available in eight vernacular languages, from the existing bilingual support (English and Hindi). The company is specifically focusing on making e-commerce accessible to women in smaller cities and towns. Founded in September 2016, the company has over 500K daily active users (DAUs) on its mobile app.
