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Customer Service Internship in Bangalore at Nearbuy (formerly Groupon India)

Bangalore

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹15000 /Month 27 Nov'18 11 Dec'18
 
About Nearbuy (formerly Groupon India) (http://www.nearbuy.com):
Nearbuy is India's leading discovery and transaction platform that enables customers and local merchants to discover and engage with each other. An independent entrepreneurial entity, Nearbuy is present in 37+ cities, 12+ categories, 350+ employees, 46,000+ merchants across 100,000+ unique locations. It works hard to bring the world closer to you. Whether it's fine dining, relaxing at top spas, or just discovering your city intimately, Nearbuy makes it happen. From movies and outings, weekend getaways and staycations, buffets and five-star meals, to spas, salons, and fitness, everything you want is now within your reach. Every offer or listing on Nearbuy has been carefully curated to bring you the best there is and to help you discover and purchase exciting experiences around you. That is why every experience on Nearbuy is backed by its promise: your money will be given back in case you are not satisfied, no-questions-asked.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Manage of incoming calls while identifying and assessing customers' needs to achieve customer satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid and complete information by using the right methods/tools
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits
5. Follow communication procedures, guidelines, and policies
6. Engage customers and stay up to date with Nearbuy's promos, incentives, policies and procedures to add value to customer queries
7. Attract potential customers by answering product and service questions and suggesting information about other products and services
8. Open and maintain customer accounts by recording account information and resolve product or service problems by clarifying the customer's complaint
9. Work towards meeting individual and team key performance metrics
# of Internships available: 3
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 27th Nov'18 and 27th Dec'18
  3. are available for duration of 6 months
  4. are from Bangalore
  5. have relevant skills and interests
Perks:
Certificate, Letter of recommendation, Job offer, Flexible work hours, Informal dress code, Free snacks & beverages.

Applications are closed for this internship. Click here to browse more internships.