1. Working closely with the guest escalation team to create the best experience for customers online
2. Helping develop a comprehensive strategy for closing out customer escalations with the customer service team
3. Creating new listings and maintaining the contents of the newly on-boarded hotels online
4. Providing assistance to leads with additional ad-hoc responsibilities
5. Reviewing data for deficiencies or errors, make required corrections, own the health of online listings
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)
Treebo Hotels provides a transparent online hotel booking experience to all its customers. It is India's no. 1 branded budget hotels with a presence in over 90+ cities (including the metro cities of Delhi, Mumbai, Pune, Ahmedabad, Bangalore, Chennai, Hyderabad, and Kolkata) and more than 500 hotels. At Treebo Hotels, you get quality stays, affordable rates, amazing offers, flexibilities such as book now pay later, instant hotel booking confirmations, 100% money-back guarantee, free cancellations, and a 24x7 available guest delight team to answer booking or travel-related queries. All these services provide our guests with the freedom to book a hotel first and plan their travel next. With no compromise on quality, every Treebo booking comes along with three promises - clean and fresh rooms, assured essentials, and 30 minutes service guarantee.