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Customer Service Internship in Chennai, Bangalore at Royal Enfield


Customer Service

Royal Enfield

Chennai, Bangalore

Start Date Duration Stipend Posted On Apply By
Immediately
3 Months 5000 /Month 12 Oct'17 26 Oct'17
Part time Allowed
 

About Royal Enfield (https://royalenfield.com/):
The oldest motorcycle company in continuous production, Royal Enfield made its first motorcycle in 1901. A division of Eicher Motors Limited, it has been a pioneer of powerful four stroke technology since 1955 in India. With its manufacturing base in Chennai, India, the company offers a variety of models catering to the needs of motorcycling enthusiasts.

Royal Enfield's product line up includes the Bullet, Classic and Thunderbird models in both 350 and 500 cc displacements. Royal Enfield also organizes and supports many enthusiast activities, events and rides across the country, more prominently the Rider Mania - an annual gathering of Royal Enfield riders from all over the country and the Himalayan Odyssey, the largest motorcycle ride over some of the toughest roads and highest mountain passes in the region of Himachal and Ladakh.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Ensure all required customer details are recorded in the existing customer database
2. Clearly understand customer concerns, the jobs required, cost & time estimate, date of
appointment for repair of the vehicle
3. Confirm the job and the appointment with the customer and apprise him of the necessary
documents to bring
4. Look up customer history for jobs done last time and jobs identified but not done
5. Check if any relevant customer campaigns are available and applicable for the customer
6. Ensure availability of parts, bays and relevant technicians based on the jobs identified
7. Confirm or reschedule the appointment in case of full-service capacity or parts non-availability issue
and reschedule appointments
# of Internships available: 4
Who can apply:
Only those candidates can apply who:
  1. can preferably start the internship between 12th Oct'17 and 11th Nov'17
  2. are preferably available for duration of 3 months
  3. have relevant skills and interests
  4. have already graduated or are currently in any year of study
Perks:
Certificate, 5 days a week, Free snacks & beverages.

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