Customer Service Intern

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Customer Service

GreenTech ITS

Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 5,000 /month
APPLY BY
29 Jan' 21
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Manage large amounts of incoming calls
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies
8. Take the extra mile to engage customers
9. Handle customer support - calls, emails, chatbot

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) MS-Excel MS-Office
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 15th Jan'21 and 19th Feb'21

3. are available for duration of 3 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Perks

Certificate Informal dress code

Number of openings

2

About GreenTech ITS

We offer better management and operations of the existing infrastructure including intelligent transportation to ease congestion and respond to the crisis. We provide safer and more convenient travel for commuters' management, operation, expansion, and reconfiguration of transportation systems, along with safe, efficient, and secure intelligent transportation system providing increased revenue generation to the concessionaire and reduced fuel consumption and environmental impact.
Activity on Internshala
Hiring since March 2019
46 opportunities posted
3 candidates hired
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