You will have to serve our customers by answering product information and solving product and service problems. You will work to continually improve customers' experiences with our company.
Selected intern's day-to-day responsibilities include:
1. Solve as many customer's issues as possible
2. Route more difficult calls to team voicemail, customer service platform, or bug tracker
3. Solve the issues on customer service platform starting with the oldest moving to the newest
4. Create FAQs based on the types of questions that are most frequently in the customer service platform
5. Find ways to reduce the volume of customer service calls and emails
6. Work on other administrative tasks as needed relating to the job to help team members
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 14th Jan'21 and 18th Feb'21
3. are available for duration of 6 months
4. have relevant skills and interests
1. Experience in customer service would be an added advantage
2. Bachelor's degree or equivalent related work experience preferred
3. Comfortable with basic web technologies and Microsoft Office
4. Personable and respectful demeanor over phone and email
5. Able to speak to people of diverse backgrounds
6. Able to learn to use new technologies
7. Able to adjust to changes in procedures and technological platforms
8. Able to solve problems and resolve conflicts with a positive attitude
9. Close attention to detail
10. Focus on a quality experience for customers and clients
11. Fluency in Spanish a plus
Work timings: 1 PM - 9 PM, 5 days a week (weekend off)
Nuclay Solutions is an IT consulting and software development firm headquartered in Gurgaon. We specialize in the development of software and IT products across various platforms using agile methodologies and provide IT consultancy services. With years of experience in IT business expertise, we have a strong team of skilled and experienced IT experts. We focus on client satisfaction by focusing on providing the best possible solution to the client and bringing in a more personal approach to web and app development.