1. Responding to all customer calls professionally, listening sympathetically and with the genuine desire to help
2. Providing the requested information about products, services, orders
3. Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
4. Referring unresolved customer grievances or special requests to designated departments for further investigation
5. Following up to ensure that appropriate actions were taken on customers requests
6. Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
We are a research-driven 'machine-to-next' technology company. In 2018, we were recognized as the 'Telecom Technology Company of the Year - India'. We were named 'Most Innovative Software Development Company - India, in 2017' and 'Best Telecom Software Company - India'. Other awards include being named among the '20 Most Promising Software Development Companies' and recognition by GSMA at the Mobile World Congress, 2011. Our smart solutions enhance lifestyles and save lives by enabling more effective communications. With our proprietary software and technologies, we deliver solutions to telecom operators, including Airtel, Dialog Axiata, Verizon Wireless, Vodafone, and Idea.
Our dedicated research team focuses on next-generation solutions with sensors, smart devices, location 5.0 technology, multi-lingual multi-modal communication, omnichannel delivery platforms, cloud technologies, virtualization, rack servers, mobile phones, analytics, machine learning, and IoT.
