GoNoise.com is looking for smart, young, energetic Customer Service Representatives with good communication skills. We need someone who understands our customers the way we do. We are customer obsessed and believe customer service is one of the core factors which will determine our success.
Responsibilities and Duties:
We are looking for customer happiness executive who can:
1. Manage customer service operations and ensure customer satisfaction by achieving delivery and service quality norms.
2. Co-ordinate with our warehouse team in executing orders.
3. Troubleshoot issues and ensure smooth operation.
4. Respond to emails within designated SLAs.
5. Work with the warehouse and order processing team to clear occasional & operational bottleneck.
6. Regular follow-ups regarding issues queries and operations with concerned person.
7. Handle all issues and queries of customers through mail, phone, letter
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 16th Aug'19 and 15th Sep'19
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Noise was founded with the mission to democratize the connected lifestyle for Indians. With consumer centricity at its core, Noise has constantly come up with industry-leading and path-breaking innovations in audio, wearable tech, and connected tech. Noise makes the latest personal technology accessories available and affordable to young Indian consumers. The company has been listed as the bestselling brand on Amazon and Flipkart for four years in a row. Currently, we are amongst the top three leading truly wireless brands in India. Noise is also India's No.1 wearable watch brand for 8 quarters in a row by IDC Worldwide Wearable Device Tracker and Counterpoint Research, reinforcing our position as the market leader. We are now aiming at global leadership. Today we are No. 1 in APEC and No. 3 in the world in the basic smartwatch category. The strong work culture at Noise is driven by our deep-rooted brand values and a people-first approach.
