1. Follow-up of customer experience
2. Implement customer feedback and NPS system in the company
3. Foster and maintain relationships with customers to improve our retention rate
4. Track customer satisfaction through conducting customer usage & satisfaction (CUS) surveys via Phone and e-mails
5. Prepare monthly product reports by analyzing customer feedback
6. Follow communication procedures, guidelines, and policies
7. Escalate issues or concerns to the right person or group for resolution
8. Ensure customer databases are up to date
9. Perform other related duties as assigned
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-Office
Real Time Data Services Private Limited (RTDS) is a global information technology, consulting and outsourcing company serving clients in multiple locations across the globe. We command a substantial reputation, especially in cloud hosting of accounting software, business applications, and contact center solutions. RTDS has its data centers located in Chicago, Dallas, Seattle, and Phoenix to serve businesses over the globe.
RTDS helps to create richer and more meaningful customer experiences by leveraging its industry-wide experience, deep technology expertise, comprehensive portfolio of service, and vertically aligned business model. RTDS is well-positioned to be a partner and co-innovator to businesses in their transformation journey, identifying new growth opportunities, and facilitating their foray into new markets. RTDS relies on industry experts such as Microsoft, Intuit, VMware, Bill & Pay, Method CRM, Salesforce, and more for its technological support.
