Customer Service Internship

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Share feature requests and effective workarounds with team members
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their technical issues are resolved
8. Gather customer feedback and share with our product, sales, and marketing teams
9. Respond to and resolve complex client issues through incident recognition, research, resolution, escalation and follow up

Client Service Executive plays a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the company's clients and need to have good communication skills and interpersonal skills and problem-solving skills.

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