Customer Service Internship

Key responsibilities:

1. Managing incoming calls and customer service inquiries
Identifying and assessing customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Resolves product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies.
Requirements:
Ability to stay calm when customers are stressed or upset
Excellent Communication skills
Comfortable using computers Experience working with customer support.

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