Customer Service Internship

Selected intern's day-to-day responsibilities include:

1. Answer calls professionally to provide information about products and services or obtain details of complaints
2. Analyze customers' individual needs & issues to address them effectively on time
3. Offer ideas and insights to customers as a means of helping to improve their overall experience
4. Follow up to ensure that appropriate actions were taken on customers' requests
5. Take general feedback from customers in order to help build a better product or develop a new service or policy
6. Investigate customer's issues & troubleshoot them effectively
7. Document recurring issues and create SOPs to overcome them in the future
8. Pass on feedback to the managers on important issues
9. Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions taken
10. Refer unresolved customer grievances or special requests to designated departments for further investigation

1